jitben's Privacy Policy

1. Introduction and Scope of Policy

jitben (hereinafter referred to as "we", "our", or "the platform") provides a trusted online betting and casino service in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you visit our website jitben.cam or use our services.

This policy applies to all our services, promotional activities, and customer support operations. By using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term, please refrain from using our services and contact our support team.

This policy may be updated from time to time. If any significant changes are made, we will publish a notice on the website and indicate the updated date at the top of the policy.

2. What Information We Collect

To provide our services, jitben collects various types of information. This information comes from two main sources — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

During registration, login, and use of our services, you provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• National ID or passport number (for verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Transaction history

2.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Date, time, and duration of visit
• Page views and click data
• Cookie and session data

3. Use of Collected Information

jitben uses collected information solely for improving service quality and for legitimate business purposes. The purposes for which information is used are detailed below:

We never sell your information to advertising agencies or share it with third parties for commercial purposes. Details about information sharing are provided in the section below.

4. Information Storage and Security

Information collected on our platform is stored on secure servers. We protect your information from unauthorized access, modification, disclosure, or destruction through technical and organizational security measures.

4.1 Technical Security Measures

• 256-bit SSL encryption technology
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication
• Automatic detection of suspicious transactions

4.2 Data Retention Period

We retain information for as long as your account is active and for as long as necessary to meet legal obligations after that. Transaction information is generally retained for up to 5 years after an account is closed. After that, the information is securely deleted.

However, if any dispute, investigation, or legal process is ongoing, the relevant information may be retained until that process is concluded.

5. Sharing Information with Third Parties

jitben does not sell your personal information to third parties. However, information may be shared in the limited circumstances described below:

All third-party service providers are contractually bound to maintain privacy and security standards equivalent to those of jitben. We do not allow them to use our users' information for any other purpose.

6. Cookies and Tracking Technologies

Cookies are small data files stored in your browser. jitben uses the following types of cookies:

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. Without them, various sections of the site will not work properly. These cookies do not collect personally identifiable information.

6.2 Functionality Cookies

These cookies are used to remember your preferred language, display settings, and login status. They make your browsing experience more convenient.

6.3 Analytics Cookies

These cookies collect information to understand site traffic and usage patterns. All information is collected anonymously and no individual can be identified.

You can control or delete cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

7. Your Rights and Controls

As a registered user of jitben, you have the following rights over your own information:

1. Right to Access: You can contact us at any time to find out details of the information we hold about you.
2. Right to Correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
3. Right to Erasure: In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
4. Right to Object to Processing: You can object at any time to your information being used for marketing communications.
5. Right to Data Portability: In certain circumstances, you can receive your information in a structured, commonly used format.
6. Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, contact our support team via live chat or email. We will respond to your request as quickly as possible.

8. Responsible Gaming and Data Use

jitben gives the highest priority to responsible gaming. To this end, we analyze information about your gaming activity to provide necessary support.

We monitor your deposit amounts, gaming duration, and betting patterns. If any unusual trend is detected, our team may contact you. This use of information is entirely for your benefit.

To learn more about responsible gaming, visit our Responsible Gaming page. It contains detailed information on setting deposit limits, self-exclusion, and available support.

9. Protection of Minors

jitben provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If we learn that a minor is using our services, we will immediately close that account and delete the associated information.

If you suspect that a minor is using our services, please notify our support team.

10. Security Breaches and Notification

Even though we take the utmost precautions to protect data, no digital system is completely secure. If a security breach occurs, we will take the following steps:

1. An investigation will begin as soon as the incident is identified and measures will be taken to limit the damage.
2. The relevant authorities will be notified within the timeframe required by applicable law.
3. Users whose information may have been affected will be notified by email as quickly as possible.
4. Detailed information about the nature of the breach, the potential impact, and the steps we have taken will be communicated.
5. Necessary technical and organizational improvements will be made to prevent recurrence.

11. Changes to This Policy

jitben may review and update this privacy policy from time to time. The policy may be revised in light of changes to services, legal requirements, or the convenience of users.

For significant changes, we will:

• publish a clear notice on the website;
• notify registered users by email;
• update the date at the top of this page.

Continued use of our services after any changes will be taken to mean that you have accepted the revised policy. Previous versions of this policy are kept on file with us and may be made available upon request.

12. Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us. Our privacy team will review all your requests properly.

Your privacy is very important to us. We are committed to protecting the information of every member of the jitben family. To learn more about our services, visit our About Us page or find answers to your questions in the FAQ section.